Welaa is a platform that helps art and tattoo studios manage client conversations, bookings, commissions, and payments. When you interact with a studio through Welaa — by filling in a booking form or messaging the studio — your information is handled according to this policy.
The studio you are contacting is the data controller for your personal information. Welaa acts as a data processor on the studio's behalf and does not sell or share your data with third parties for marketing purposes.
Depending on how you interact with a studio on this platform, we may collect:
Your information is used to:
Messages sent to you through LINE, Facebook Messenger, or WhatsApp may be generated automatically by an AI assistant acting on the studio's behalf. The studio reviews and can approve, edit, or override any AI-generated reply before it is sent.
AI-generated content is intended to help the studio respond quickly and consistently. It does not replace the studio's judgment on pricing, safety, or service suitability.
To deliver the platform, Welaa shares information with the following sub-processors. Each has its own privacy policy; hosting regions are indicative and may be updated by the provider.
Welaa does not add sub-processors without updating this list. Your messages sent through LINE, Messenger, or WhatsApp are additionally subject to those platforms' own terms and privacy policies.
Some of our service providers operate outside Thailand. Your data may be transferred to and processed in the United States or other countries where Stripe, Anthropic, Supabase, and Google maintain servers. These transfers are protected by each provider's data protection agreements and security measures. By using this service, you acknowledge and consent to these transfers in accordance with Section 28 of the PDPA.
The platform uses AI to assist studios with the following automated processes:
No fully automated decision has a legal or significant effect on you without studio confirmation. You may contact the studio to request human review of any automated decision.
Your information is retained for as long as the studio's account is active and the business relationship with you is ongoing. If you have not had any interaction with a studio for 24 months, the studio may anonymise your lead record.
You can request deletion of your data at any time by contacting the studio directly or by emailing us at the address below.
Under the Personal Data Protection Act (Thailand) and applicable law, you have the right to:
To exercise any of these rights, contact the studio directly or email us at privacy@welaa.app. We will respond within 30 days.
We use session cookies to keep studio staff authenticated while they use the Welaa dashboard. We do not use third-party tracking cookies or advertising cookies. Booking pages accessible to clients do not set any cookies.
All data is transmitted over HTTPS and stored in encrypted databases hosted by Supabase. Access to the dashboard requires authentication. We apply access controls so that studio staff can only view data belonging to their own workspace.
This platform is not intended for persons under 18 years of age. Tattoo and piercing services in particular require age confirmation at the time of booking. Studios are responsible for verifying client age in accordance with local law.
We may update this policy from time to time. When we do, we will update the date at the top of this page. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.
For privacy-related questions or requests, email privacy@welaa.app.